Author Archives
Amy Stapleton is a senior analyst and regular contributor to Opus Research. Amy is a seasoned professional with a rich background in Conversational AI and technology innovation. Since 2016, Amy has been at the forefront of Conversational AI, continuously pushing boundaries and exploring new possibilities. She has a proven track record of building successful voice applications on the Amazon Alexa platform. More recently, Amy has been dedicated to addressing the unique needs of isolated older adults through the power of Large Language Models (LLMs). In her previous stint as an analyst at Opus Research, Amy covered emerging trends and cutting-edge technologies in conversational assistance. Amy's career also includes nearly 15 years at NASA, where she served as an IT Manager and Branch Chief in the Enterprise Applications division. Her contributions in this capacity contributed to the smooth operation and digital transformation of NASA's technological infrastructure. Before her time at NASA, Amy honed her expertise at leading technology giants IBM and SAP. Her experience in these companies provided her with a deep understanding of enterprise-level systems and their integration, further solidifying her proficiency in managing complex IT projects.
e | [email protected]
T | @Talks2Bots
-
Much Ado About Amazon Q
The race for LLM leadership is an expensive proposition, and one that Amazon has elected not to enter. But the introduction of Amazon Q offers Gen AI benefits for both back-office employees and CX via Amazon Connect.
-
What Managers Need to Know about LLMs: Unlocking the Power of Transformative AI
CX executives must recognize how vendors provide tools for their employees to serve customers better and improve overall business outcomes.
-
A Drill Down on LivePerson’s Latest Conversational Intelligence Offerings
LivePerson’s recently announced Conversational Intelligence enhancements that incorporate LLMs and GenAI
-
Google Offers Generative AI Solutions to Address Healthcare Challenges
Google Cloud unveiled a suite of features within Vertex AI Search that hold promise for the healthcare and life sciences sectors.
-
Customer Service Enters The Age of AI Copilots
Powered by LLMs and generative AI, Copilots enhance customer interactions and help contact center agents automate tasks, gain insights, and generate personalized responses.
-
Automated Speech Processing Revolutionized by LLMs and Transformers
The fusion of voice recognition technology with machine learning and transformers has paved the way for impressive advancements that promise to elevate customer service experiences powered largely by spoken input.
-
NVIDIA and Hugging Face’s Latest Offer: “Training Cluster as a Service”
GPU-manufacturer NVIDIA joined the open-source machine learning specialists Hugging Face to announce “Training Cluster as a Service”.
-
Apple GPT Signals Plans For Generative AI in Apple’s Products and Services
One intriguing application of Apple GPT lies in enhancing its legendary AppleCare offering, which provides high-touch customer support.
-
IBM Fine-Tunes LLMs for Customer Service with IBM Watsonx.ai
Watsonx.ai aims to reduce the ML expertise required for customizing foundation models using the “fine-tuning” approach.
-
Snowflake and Databricks Acquisitions: The Shape of Things to Come for LLMs and Generative AI
In a rapidly evolving LLM and Generative AI landscape, companies seem to be frantically vying to stay ahead of the curve: Panic buying, or smart moves?