Author Archives
Amy Stapleton is a senior analyst and regular contributor to Opus Research. Amy is a seasoned professional with a rich background in Conversational AI and technology innovation. Since 2016, Amy has been at the forefront of Conversational AI, continuously pushing boundaries and exploring new possibilities. She has a proven track record of building successful voice applications on the Amazon Alexa platform. More recently, Amy has been dedicated to addressing the unique needs of isolated older adults through the power of Large Language Models (LLMs). In her previous stint as an analyst at Opus Research, Amy covered emerging trends and cutting-edge technologies in conversational assistance. Amy's career also includes nearly 15 years at NASA, where she served as an IT Manager and Branch Chief in the Enterprise Applications division. Her contributions in this capacity contributed to the smooth operation and digital transformation of NASA's technological infrastructure. Before her time at NASA, Amy honed her expertise at leading technology giants IBM and SAP. Her experience in these companies provided her with a deep understanding of enterprise-level systems and their integration, further solidifying her proficiency in managing complex IT projects.
e | [email protected]
T | @Talks2Bots
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Amazon’s Acquisition of Graphiq: A Smarter Alexa and More Pictures, Too
The addition of visual information along with streamed video and audio content will serve to make the use of Amazon’s assistants more compelling across a number of devices, modalities and media.
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Machine Learning Strengthens Interactions Omnichannel Offerings
With the Digital Roots acquisition, Interactions adds impressive new capabilities including powerful natural language analysis tools driven by machine learning all focused on the social media channel.
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Reflections on MobileBeat 2017: Intelligent Assistance By Another Name
Call it what you will, but Intelligent Assistance (IA) is at the core of today’s online and offline commerce.
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SAP CoPilot Offers Intelligent Assistance for Enterprise Business Insights
CoPilot acts as a deep linking assistant that’s aware of the user’s business activities. This intelligent assistant simplifies access to key information to save valuable time and provide insights that may have been overlooked.
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What the Amazon Echo Show Means for the Future of Conversational Interfaces
By adding a small touch screen to the once voice-only platform, the Amazon Echo Show becomes the first mass market intelligent assistant device to offer multi-modal conversational interfaces.
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The Future of Intelligent Assistance Blends Artificial Intelligence and Human Touch
Recent announcements from Nuance, Genesys, IBM and LivePerson underscore how companies are finding huge benefits in combining artificial intelligence tools and human workers to improve customer service.
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IBM Makes Watson Smart on Financial Regulations
With Watson Regulatory Compliance, IBM aims to help compliance professionals wade through massive amounts of financial regulation data using machine learning and the power of intelligent assistance to execute a complex job.
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Advanced Text-To-Speech Promises New Possibilities for Siri (and Others)
Truly natural sounding TTS will open up new worlds of possibilities for voice app developers, brands, and customer support teams.
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Facebook & Amazon Put Resources Behind Making Bots More Conversational
As “voice first” continues to gain momentum, Facebook and Amazon are leading efforts to make conversational interactions with artificially intelligent automated assistants more natural and seamless.
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Bing Business Bots: Powering Intelligent Assistance for Small Businesses
With a full suite of natural language understanding, artificial intelligence, and bot building tools, Bing Business Bots is an obvious yet brilliant service offered by Microsoft for small businesses.