Author Archives
Derek Top, Principal Analyst & Research Director, Opus Research
Derek Top is Principal Analyst and Research Director for Opus Research, a diversified analyst firm tracking Conversational AI, Generative AI, and Conversational Intelligence technologies. For more than 20 years, he has been covering how transformative technologies improve businesses and the customer experience.
Prior to Opus, Top was senior editor and program director at GreenBiz Group. There he helped produce the VERGE conference series and wrote about how the convergence of mobile and information technologies are driving innovation for smart energy and sustainability.
Previously, Top served as senior associate editor with Optimize magazine and InformationWeek covering enterprise IT trends for CMP Media. Before joining CMP, Top was managing editor with Streaming Media, Inc.
Contact: [email protected]
Twitter: @derektop
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Opus Research Report: “Decision Makers’ Guide to Enterprise Intelligent Assistants (2022 Edition)”
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The Conversational Intelligence Gap, And What to Do About it
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Webinar: “Identity Assurance: Addressing the Achilles Heel of Multi-Factor Authentication”
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Voicebot Acceptance: Exceeding Customer Expectations
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Webinar: Unlock Your Call Centre
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Uniphore Unveils AI-Infused Conversational Intelligence for Sales
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Webinar: “The Modern CX Tech Stack”
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Opus Research Report: “2022 State of Voice Technology”
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Webinar: “Highlights – 2022 Intelligent Authentication and Fraud Prevention Intelliview”
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Opus Research Report: “2022 Intelligent Authentication and Fraud Prevention Intelliview”