Author Archives
Derek Top, Principal Analyst & Research Director, Opus Research
Derek Top is Principal Analyst and Research Director for Opus Research, a diversified advisory firm tracking how AI, LLMs, and advanced technologies are impacting customer experiences and enterprise applications. For more than 20 years, he has been covering technology innovation and spearheading analysis about how Conversational AI and Conversational Intelligence technologies transform businesses and reshape customer experiences.
Previously, Top served as senior associate editor with Optimize magazine and InformationWeek covering business technology and enterprise IT trends for CMP Media and UBM. Before joining CMP, Top was managing editor with Streaming Media, Inc. Prior to Opus Research, he was senior editor and program director at the Trellis Group. There he helped produce the VERGE conference series and wrote about how technology convergence drives innovation for smart energy and sustainability.
Contact: [email protected]
Twitter: @derektop
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How Strengthening Authentication with Guaranteed Identity Builds Trust and Security
Discover how ValidSoft’s voice biometrics-based and assurance solutions builds trust across communications platforms and encourages secure commerce.
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Webcast: “Voice as an Accelerant – Are Voice Assistants Necessary?”
The lack of ubiquitous voice apps and general blasé uptake of voicebots by consumers has Opus Research and Speechly asking the question: are voice assistants necessary? Join this live, interactive webinar (Aug 9)
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Global Event: Voice Biometrics, Network Intelligence for Intelligent Authentication and Fraud Prevention
Experts share how fraud prevention and multi-factor authentication in call centers and online creates a path to reduce operating costs and improve the customer experience, while enhancing security.
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Opus Research Report: “Decision Makers’ Guide to Enterprise Intelligent Assistants (2022 Edition)”
Industry-defining report evaluating automated, Conversational AI solutions for customer care, live agent support, IT and human resources, product development teams, and sales and marketing.
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The Conversational Intelligence Gap, And What to Do About it
How organizations (like TalkMap) scale real-time, dynamic, and continuous Conversational Intelligence in production systems with the speed and accuracy required to make it truly actionable.
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Webinar: “Identity Assurance: Addressing the Achilles Heel of Multi-Factor Authentication”
Join Opus Research and ValidSoft for a lively discussion (May 18) on how voice biometrics is a marked improvement over popular approaches to multi-factor authentication (MFA).
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Voicebot Acceptance: Exceeding Customer Expectations
Opus Research offers a checklist for “Voice Assistant Acceptance” that emphasizes how successful companies will focus on conversations that culminate in completed tasks.
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Webinar: Unlock Your Call Centre
Join Matt Smallman, in a conversation with Opus Research’s Dan Miller, in the of launch a new book about the impact of traditional security and proven approaches to upgrade security, efficiency and caller experience.
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Uniphore Unveils AI-Infused Conversational Intelligence for Sales
Uniphore’s Q for Sales leverages voice AI and tonal emotion technologies to assist sales teams in video and digital interactions.
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Webinar: “The Modern CX Tech Stack”
Join Opus Research and Red Route to learn how SaaS-based call automation that integrates with contact centers on modern tech stacks helps deliver better customer experiences.