Author Archives
Derek Top, Principal Analyst & Research Director, Opus Research
Derek Top is Principal Analyst and Research Director for Opus Research, a diversified advisory firm tracking how AI, LLMs, and advanced technologies are impacting customer experiences and enterprise applications. For more than 20 years, he has been covering technology innovation and spearheading analysis about how Conversational AI and Conversational Intelligence technologies transform businesses and reshape customer experiences.
Previously, Top served as senior associate editor with Optimize magazine and InformationWeek covering business technology and enterprise IT trends for CMP Media and UBM. Before joining CMP, Top was managing editor with Streaming Media, Inc. Prior to Opus Research, he was senior editor and program director at the Trellis Group. There he helped produce the VERGE conference series and wrote about how technology convergence drives innovation for smart energy and sustainability.
Contact: dtop@opusresearch.net
Twitter: @derektop
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Opus Research Report: “Voice Authentication For the Digital Age”
Dan Miller, lead analyst & founder with Opus Research, outlines how real-time voice authentication, as a natural, convenient and conversational modality, is serving as a major accelerant to consumer acceptance.
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Opus Research Report: “Executive Survey on Speech Analytics | Proven Value and Future Potential”
In a survey commissioned by Uniphore, Opus Research asked 500 influential executives in the contact center and customer experience domain about the perceived value of Speech Analytics and to ascertain the impact on plans to procure and deploy such resources in the future.
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Intelligent Assistants Conference London 2016 – Agenda & Presentations
Intelligent Assistants Conference London 2016 featured presentations of the core technology platforms and customer case studies from the likes of USAA, Virgin Media, Royal Dutch Shell, Ticketbis, Swedbank, MasterCard and MyWave.
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Mobile Engagement: How Context Enables Personalized Marketing
With contextual data, businesses can — for the first time — create highly personalized mobile marketing campaigns that engage consumers with the right information, including promotional offers, at the right time.
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VBC New York 2015 – Agenda & Presentations
VBC New York 2015 brought together executives and decision-makers to learn how voice and multi-modal biometrics can help fight fraud, delight customers and deliver enterprise value. See the agenda and select presentations.