Author Archives
Derek Top, Principal Analyst & Research Director, Opus Research
Derek Top is Principal Analyst and Research Director for Opus Research, a diversified analyst firm tracking Conversational AI, Generative AI, and Conversational Intelligence technologies. For more than 20 years, he has been covering how transformative technologies improve businesses and the customer experience.
Prior to Opus, Top was senior editor and program director at GreenBiz Group. There he helped produce the VERGE conference series and wrote about how the convergence of mobile and information technologies are driving innovation for smart energy and sustainability.
Previously, Top served as senior associate editor with Optimize magazine and InformationWeek covering enterprise IT trends for CMP Media. Before joining CMP, Top was managing editor with Streaming Media, Inc.
Contact: [email protected]
Twitter: @derektop
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C3 NYC Highlights Use Cases for Conversational Marketing, Intelligent Assistants, Service Automation
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Opus Research Forum: Speech Analytics and Conversational AI Is Redefining Customer Service
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Opus Research Report: “Introducing Visual Speech Recognition”
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Opus Research Report: “2019 Intelligent Authentication and Voice Biometrics Intelliview”
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Helpshift Expands Customer Conversational Experiences to Phone Channel
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Bank of America’s Intelligent Assistant Erica Helps Guide More Than 7 Million Customers
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Intelligent Authentication Conference 2019 – Agenda & Presentations
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Webinar: “Stop Losing Customers: Listen to Them with Speech Analytics”
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Announcing Opus Research’s 2019 Conversational Commerce Conference (NYC | Oct 8)
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Customer Authentication is Broken and Voice Biometrics Can Help Fix It