The future of customer support is here, and it’s powered by AI. The rapid rise of AI agents—VoiceAI, ChatAI, and their ilk—promises to streamline operations and enhance customer experiences. These conversational assistants are powered by LLMs and constructed using prompts. The real challenge for business leaders isn’t just deploying AI agents; it’s deploying them wisely.

Opus Research invites you to an exclusive webinar designed to help teams get started with AI-powered automation for the contact center. The live, interactive webinar will focus on the critical strategies, considerations, and partnerships that distinguish successful AI adoption from costly missteps.

Join Opus Research, Observe.AI and SimpleOnline Healthcare (Thursday, July 17th) for a session that goes beyond buzzwords and blueprints, offering actionable insights for business leaders navigating the AI revolution in customer support

Key Takeaways:

• Identifying the right call drivers and customer interactions best suited for automation
• Understanding how to benchmark performance, track progress, and foster cross-departmental collaboration
• Partnering for the long haul, both inside and outside your organization

Register for this free webinar below or directly at BrightTalk

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