Gridspace is a true, full-stack provider of conversational AI and provides natural-sounding virtual agents and voice observability (i.e capture and live call analysis) software to contact centers.

In this edition of Opus Research’s “Vendors that Matter” series, we explore Gridspace’s value proposition and their two core products for observability and agent automation:

Gridspace Grace is a voice bot authoring platform that supports the development and maintenance of life-like, conversational virtual agents.

Gridspace Sift is a conversational AI platform for contact centers that provides real-time observability. It captures, transcribes and analyzes all voice conversations between company employees and their customers.