The Opus Research “Vendors That Matter” series examines innovative firms uniquely qualified to offer technologies that create successful business outcomes. These companies represent what’s next in finding and delivering intelligent customer support and transforming digital experiences.
In our latest whitepaper, we meet RedRoute, the SaaS-based Voice Automation technology beloved by eCommerce brands for offloading high volume user questions and action-based outcomes where a human agent is not required. Their service is quick to deploy and supported by a RedRoute team with deep and specific eCommerce domain expertise.
While you’re here, we have a companion webinar with RedRoute, now available on-demand. In this 45 minute webinar, “The Modern CX Tech Stack,” we learn how Brooklinen, a luxury bedding company, is leveraging call automation via RedRoute to measurably improve customer experiences with high-quality phone support. It’s a great panel and you’ll find it both entertaining and informative.
Use the form below to download the “Vendors That Matter Series: RedRoute” .pdf and discover more about RedRoute’s differentiators and the business challenges they automate and resolve.
Categories: White Papers, Articles
Building a Practical GenAI Roadmap to Deliver Smarter CX 
Shaping the Future of Customer Care: Innovative Self-Service 
Human Intelligence: The Key to Harnessing Generative AI 
The Composable CX Conundrum: Adopting the Right Approach