In a recent briefing with analysts, Uniphore shared how “conversations” are the “new currency of the enterprise.” To build on that vision, the company has attracted attention, recently raising $400 million in venture capital funds, one of the largest financing rounds for solution providers of Conversational AI and automation, for a grand total valuation of $2.5 billion.

Uniphore has been steadily rolling out an impressive portfolio of tools and capabilities looking to harness the value of untapped conversations between businesses, employees, customers and prospects. This Conversational Intelligence enhances employee productivity, improves chatbots and intelligent assistants, accelerates sales, and provides a defined competitive advantage.

Uniphore has introduced service offerings reflecting its long-standing product lines for contact centers, applying analytics, Natural Language Processing and security to support self-service and agent assistance. Adding to these capabilities is a unique application to support sales teams. Just announced this week, “Q for Sales” leverages voice AI and tonal emotion technologies to assist sales teams in video and digital interactions. The goal is to understand contextual digital intelligence and conversational insights in meetings to help improve human-to-human engagement and sales performances. Q for Sales embodies features and technologies which were at the heart of services offered by Uniphore’s recent acquisition of Emotion Research Labs, using computer vision for real-time facial expression to help a sellers’ ability to capture emotional quotient (EQ).

“Conversations and data associated with them have never been more important to organizations than today,” said Umesh Sachdev, CEO and Co-founder of Uniphore in the press release. “With Q for Sales, sales organizations will no longer be in the dark on what drives success and closes deals.”

In addition to the new sales tools, Uniphore also announced new packaging for its self-service and agent assistance software suite. The suite integrates into existing contact center workflows and can become springboards to introducing advanced agent-assist solutions and real-time agent guidance to help deliver next-best actions and enhanced automation using robotic process automation (RPA). Thanks to features from the recent acquisition of Jacada, enterprise developers have no-code or low-code tools to incorporate Conversational AI into the workflows that support both self-service and assisted-service activities.

Uniphore is displaying competitive differentiation in showcasing the business opportunities associated with Conversational Intelligence beyond contact centers. AI-supported analytics, like for Q for Sales, can transform how businesses interact with employees and customers as well as improve the bottom line.

Categories: Conversational Intelligence, Intelligent Assistants, Articles