The key to providing a great customer experience is meeting customers in their support channel of choice, the phone. Automated self-service and intelligent assistants benefit from simple, narrow support requirements for phone customer care. They can reliably handle high volumes of user intents (e.g., status of order, cancel order, change my order, returns, etc.) with impressive precision, all the while saving significant costs by deflecting calls to live agents.

But challenges remain in scaling better customer service through voice automation. In this upcoming webinar (March 8th), learn how Brooklinen, a luxury bedding company, is leveraging call automation via RedRoute to measurably improve customer experiences with high-quality phone support.

In the live interactive webinar (March 8th), join Opus Research and Red Route to learn strategic approaches for call automation and what your business can do to help deliver better customer experiences. Topics include:

• How Brooklinen is measuring customer success
• The value of no-cost, low-code, easy implementation and performance-based pricing
• How to address scaling challenges and deliver better customer experiences

Register for this webinar (Tuesday, Mar 8) above or directly at BrightTalk.

Categories: Conversational Intelligence, Intelligent Assistants, Webcasts