The Opus Research “Vendors That Matter” series examines innovate firms uniquely qualified in offering enterprise technologies that are making a successful business impact. These companies represent what’s next in finding and delivering intelligent customer support and transforming digital experiences.

For an enterprise currently supporting text-based chat assistants, the idea of leveraging that same knowledge base and supporting the required integrations with voice channels, and especially the telephone network, may seem like a daunting task. Text and voice assistants face different operational challenges and typically require ongoing, independent optimization and maintenance.