As enterprises across all verticals rise to the challenge of getting new customers, completing more sales, and satisfying existing customers, the idea of “Digital Transformation” may be far from their minds. Yet we all know that Digital Transformation is crucial to staying competitive and communicating with customers where they are and when they want.

Companies are scrambling to transform their businesses to meet the exploding digital demand. Delivering better CX experiences through “Managed Customer Engagement” helps reduce costs, increase automation and expand digital channel adoption.

In this upcoming webinar (Thursday, August 19), join Derek Top, Research Director with Opus Research, Dan Miller, Lead Analyst and Founder with Opus Research, Cory Good, SVP Digital Transformation Strategy at [24]7.ai, and Celene Osiecka, Senior Director of Conversational Design at [24]7.ai, as they discuss on how “Managed Customer Engagement” to learn how to succeed with Digital Transformation initiatives. Topics include:

• Overcoming cross-departmental hurdles to connect technology silos
• Unique integrations of Artificial Intelligence and Human Intelligence (AI + HI)
• How to link teams, obtain executive sponsorship, and change mindsets
• What it takes to find the right partner

Register for this free webinar above or directly at BrightTalk

Categories: Conversational Intelligence, Intelligent Assistants, Webcasts, Articles