Developing a business plan for intelligent authentication requires organizations to take a systematic approach, balancing security and usability when investing in technologies for contact centers and customer care.

In the past, solutions for voice biometrics tended to be expensive and complex, suitable for only large enterprises. But today, many organizations are finding compelling options for fraud prevention and intelligent authentication in delivering operational efficiencies and improved customer experience.

In this next installment of the “The Business of Intelligent Authentication” video series, Matt Smallman, director with SymNex Consulting, and Dan Miller, lead analyst and founder at Opus Research discuss the real-world realities in developing the commercial case for Intelligent Authentication.

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Categories: Webcasts, Intelligent Authentication, Articles