The implementation of chatbots and virtual assistants has created profound changes around the metrics for measuring customer care. These benchmarks are evolving to define the norms for applying conversational engagement models to increase customer loyalty, reduce resolution time, improve customer satisfaction, and ultimately deliver bottom-line financial results.

While core metrics have proven useful both to justify procurement and implementation of intelligent virtual assistants (IVA), a new groundbreaking report from Haptik (“Intelligence Satisfaction Score”) delves into the emerging frameworks to measure the effectiveness of the IVAs themselves.

In this live, interactive webinar, Dan Miller (Lead Analyst & Founder) and Derek Top (Research Director) with Opus Research join Aakrit Vaish (Co-Founder & CEO, Haptik) to discuss the following key topics:

• How existing methods of measuring IVA customer experiences have limitations
• Defining “Intelligent Satisfaction Score” and how it is calculated
• How brands and enterprises are deriving actionable insights in assessing true IVA effectiveness

Register now to watch the webinar live or receive a recording for later!

Categories: Conversational Intelligence, Intelligent Assistants, Webcasts, Articles