A recent survey by Opus Research shows how speech analytics is seen as a powerful tool for quality management and agent training in contact centers. It also showed that forward-looking businesses and business process outsourcers expect to integrate analytics with elements of Artificial Intelligence to support an entirely new category of solutions for “Conversational Service Automation.”

In this free webinar (Tuesday, March 5th, 12pm ET), join Dan Miller, lead analyst at Opus Research, and Samith Ramachandran, vice president and head of products at Uniphore Software Solutions, to discuss how:

• Success of speech analytics outside the contact center drives investment
• Adding machine learning and natural language generation to analytics supports a new category of service, features and functions
• New use cases and case studies demonstrate dramatic efficiencies, accuracy, savings and ROI for speech analytics-driven Conversational Service Automation

Don’t miss this free webinar— Register Below!

Tuesday, March 5th, 2019 — 12:00 PM EST / 9:00 AM PST

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