Internet communications company Vonage announced this week its own intelligent assistant, Vee. Still in beta, the virtual customer assistant enables users to manage Vonage Business Cloud account services with simple, natural language text commands.

Embedded within the Voice Business Cloud mobile app, Vee offers an impressive set of tools and functionality including natural language commands to provide assistance and troubleshoot issues in real time. Options include setting up and managing Desk Phones, adding features to Vonage services, providing guidance and instructions, and understanding context to offer a variety of relevant options to meet a customer’s needs.

“With Vee, we are enhancing the customer journey to empower businesses to more easily take charge of the vast capabilities their Vonage service provides and to easily access customer support when they have questions or need guidance in managing their accounts,” said Ron Mayaan, vice president of prroduct management with Vonage, as part of the announcement.

Best known for providing business and residential telecommunication services in early dot-com days, Vonage greatly enhanced its cloud communication services by acquiring Nexmo back in 2016 for $230 million. The combined communications and API platform allows business to integrate various communication technologies into their own applications and competes directly with Twilio. Vee will help augment Vonage Business Cloud and API platform capabilities to help customers get the most out of their services.

Opus Research has long covered how investments in voice- and text-based chatbots are fueling the growth for enterprise intelligent assistants. The launch of Vonage’s Vee underscores how the market for Intelligent Assistant platforms and services are moving past proof-of-concepts and controlled implementations to deliver real-world capabilities with enterprise, natural language solutions to provide correct answers consistently and at large scale.

Categories: Conversational Intelligence, Intelligent Assistants, Articles, Mobile + Location