Customers expect to be able to use their own words to tell businesses and brands exactly what they want. And companies that lack strategies and tactics to hear what their clients say or text over a variety of communications channels are falling behind in the new era of bots, intelligent assistants and conversational commerce.

At the recent Intelligent Assistants Conference San Francisco (Sept 12-13, 2016), Lawrence Flynn, CEO of Artificial Solutions, outlined the challenges for enterprises in recognizing massive technology changes and formulating new business strategies.

In this keynote presentation, Flynn explains the need for enterprises to leverage data for empirically-based business decisions and build platforms to deliver cross-channel, natural language solutions for customers.

Categories: Conversational Intelligence, Intelligent Assistants, Articles

Tags: customer care, Natural Language, customer experience, intelligent Assistants, Bots, enterprise data