As one of the world’s most respected financial services companies, USAA has invested unprecedented resources into customer engagement, innovation and emerging technologies.

In this keynote plenary presentation from the 2016 Intelligent Assistants Conference & Intelligent Authentication Conference London, Darrius Jones, AVP of Enterprise Innovation at USAA, describes how the industry leader provides both intelligent assistants and simple security to a highly-diverse and geographically dispersed member base.

In cataloging the challenges facing the industry, Jones invites all to join in defining solutions, software, platforms and protocols that will make large-scale, intelligent assistance possible.

Categories: Conversational Intelligence, Intelligent Assistants, Intelligent Authentication, Articles

Tags: biometrics, intelligent Assistants, Customer service, USAA, CX