One of the important topics that came out of the recent Intelligent Assistants Conference 2015 included discussion around how humans remain in the loop for implementing intelligent assistant solutions. While IA technology is advancing at a fast clip, humans are still integral for delivering constant input to help intelligent assistants learn and get better at serving customers.
From a panel at the conference, “To Serve Man – Balancing Self-Service and the Human Touch,” leading solution providers discuss human-aided intelligent assistance and the challenges and opportunities for combining artificial intelligence with automated self-service.
The panelists include: Paul Smith, Chief Strategy and Revenue Officer, CodeBaby; Tobias Goebel, Director, Emerging Technologies, Aspect Software; Jay Wilpon, SVP, Natural Language Research, Interactions; Jordi Torras, Founder and CEO, Inbenta; and Dan Miller, Lead Analyst & Founder, Opus Research as the moderator.
Here’s the session in its entirety from Intelligent Assistants Conference 2015:
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