In its second year, the Intelligent Assistants Conference is the leading venue where executives responsible for improving customer experience and self-service efficiency meet innovators and solution providers in natural language processing, machine learning, artificial intelligence and advanced analytics.

Organized and produced by Opus Research, the IA Conference (October 13-14, New York City) presents applications, opportunities and challenges associated with offering human-like automated self-service. Executives in charge of digital commerce, mobile customer experience, contact centers, and web-based interactions gather to hear case studies and interactive panel discussions on the pressing issues for customer support and personalized self-service.
 
Last year’s IAC San Francisco included from Domino’s, Hyatt Hotels, Coca Cola, WindStream Communications and Schlage Locks, as well as panelists from SRI, IBM Watson, Microsoft, Nuance, Interactions, IntelliResponse, SmartAction, NextIT, and Inbenta. Check out the highlights in this video:

Opus Research is also proud to host the second annual Intelligent Assistants Awards (IAAs) to be held in conjunction with the Intelligents Assistant Conference, October 13-14, 2015 in New York City, NY.

The IAAs are intended to raise the visibility of real-world implementations of automated services that leverage natural language understanding, artificial intelligence, machine learning, and human-like UI for customer support and personalized self-service.

In 2014, Domino’s, Hyatt Hotels, and the U.S. Army were recognized as best-in-class examples of automated self-service systems.

Categories: Intelligent Assistants, Articles

Tags: Opus Research, customer experience, omnichannel, Intelligent Assistants Conference, self-service systems