Opus Research returns for VBC New York 2015 (May 4-5) to showcase a broad array of technologies that support simple, secure and trusted communications over the web, mobile phones and tablets.

Dubbed “The Voice Security & Authentication Conference,” VBC New York 2015 brings together executives and decision-makers who are integrating voice into multi-layered and multi-factor communications for authentication and security fabrics.

Among the topics to be covered in keynote presentations, case studies and interactive panel discussions, include:

Opportunities, Challenges and Lessons Learned
Based on evaluation of over 150 implementations, serving more than 60 million enrolled individuals, Opus Research will provide an overview and synthesis of what has worked, what needs work and what will take hold in the coming years.

What’s Really Going on with Fraud? (& How Voice Biometrics Can Help)
Security specialist RSA provides a birds-eye view of the tactics that fraudsters pursue to compromise enterprise data and individual security through contact centers and smartphones. How can voice biometrics and multi-factor authentication help?

Putting Data to Work Against Fraud
Panel of solutions providers discuss the role of “Big Data and Analytics” in promoting simple, yet safe digital commerce.

Case Studies on Fraud Prevention
Learn how passive enrollment of voiceprints stops fraudsters in their tracks and stops contact center-based identity theft.

Keynote: New Service Demonstration
Wells Fargo Bank will use voiceprints as part of multi-factor authentication to support easy authentication of mobile banking users.

Responding to Demand for Simple Security and Personalization
A panel of distinguished executives will describe what’s driving adoption among companies in the leading verticals: Banks, Brokerages, Home security, Telecom, travel and transport, e-government

The Use Case for E-Government
In South Africa, Australia, Mexico and elsewhere, voiceprints have become an integral part of efforts to extend government services to previously disenfranchised citizens.

Keynote Case Study: The Secure Mobile Virtual Assistant
Banks and brokerages have added voice-based authentication to their mobile Intelligent Assistants to provide a convenient, personal and highly secure mobile CX.

Multi-factor Fusion: The Answer to Concerns about Accuracy and Efficacy
We’ve been told that no large company will rely on a single-factor to protect privacy and information assets, and it’s true. Still, voice biometrics has proven to be an easily integrated, easy-to-deploy authentication factor in both contact center and mobile instances.

Faithful to FIDO: A Vendor-Neutral Approach Takes Hold
The “Passwords are Dead” is gaining traction as the FIDO Alliance successfully recruits security infrastructure providers, card issuers, payment specialists and others. Yet the Alliance’s long-standing legacy will be the implementation of an approach to multi-channel and multi-factor authentication that is multiple vendor as well.

The Future of Voice in Secure Customer Care
The visionary panel that has made VBC famous.

Registration is now open with a “super early-bird” promotional discount of 50% off full-conference fee ending January 31, 2015. Click here for more information.

Categories: Conversational Intelligence, Intelligent Authentication, Articles

Tags: Voice biometrics, Opus Research, multi-factor authentication, Fraud, VBC New York