Earlier this month, Opus Research organized and produced Voice Biometrics Conference London 2013. This was the tenth VBC event hosted by Opus and featured case studies, industry experts, and technology providers showcasing the latest in strategies to prevent fraud with multi-factor authentication and improve the customer experience.

In this video below, produced by Nuance Communications, several of the VBC London speakers and attendees — including representatives from DBS, ING Bank, Vodafone, Australian National Tax Office, Aite Group and others — share their insights on the value proposition for voice biometrics and predict how future applications in multi-channel environments and mobile commerce will help drive adoption.

Categories: Conversational Intelligence, Intelligent Authentication, Articles, Mobile + Location

Tags: customer care, Voice biometrics, mobile commerce