At “South by” I was invited to comment on the role of voice in social business for a video that IBM’s DeveloperWorks orchestrated.
Evidence that the mantra of “social, mobile and cloud-based” is fueling demand for speech-based solutions continues to mount. It is a story that resonates across the board.
Categories: Articles
Claude Managed Agents and the Parts of CX Automation That Shouldn’t Last 
Oracle’s Service Manager Workspace Hints at an AI Control Layer for Service Operations 
The Proof-of-Value Scoreboard: Measuring What Matters for BPO AI 
Zoom’s Next Act Runs Through CX