At “South by” I was invited to comment on the role of voice in social business for a video that IBM’s DeveloperWorks orchestrated.
Evidence that the mantra of “social, mobile and cloud-based” is fueling demand for speech-based solutions continues to mount. It is a story that resonates across the board.
Categories: Articles
Cisco’s Dialog Takes Customer Service Beyond the Conversation 
Walmart Gives Personal Agents a Place in the Customer Account 
When Your Customer Sends an Agent 
Opus Research Report: Agentic Commerce, A 15-Year View of a 2-Year-Old Category