Because of a communications problem, the webcast we scheduled for last week was interrupted mid-stream. We have rescheduled a live reprise for today:

Live Webcast: Transforming Customer Engagement to Positive Customer Advocacy

Monday, July 25, 2011, 9pm PDT / Tuesday, July 26, 2pm (AEST) / 4pm (NZST)
Sign Up Below!

Opus Research’s Dan Miller introduces a presentation by Jennifer Rufati, Head of Customer Operations Customer Service Centres at Australia’s Westpac Bank. Rufati will deliver a presentation that includes details about how Westpac encourages customers to use a multiplicity of communications channels, including social media platforms, to conduct their banking and satisfy customer care requirements. Based on “Net Promoter Scores,” they have tangible evidence that they have turned customer into advocates.

Visit this site to reserve your place.

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