Featured Research
Providers of hosted speech applications were ahead of the curve in anticipating and accommodating requirements for third-parties to handle seasonal or media-driven spikes in calls to customer care agents or IVR resources. Today, to stay ahead of the curve, leading hosted service providers pin their prospects for further success on the ability to accommodate a plethora of service delivery frameworks over multiple media as the notion of “X”-as-a-Service (where “X”=”Software,” “Platform,” “Applications,” etc.) takes hold.

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Categories: Featured Research, Reports

Tags: Contact Center, hosted services, Recombinant Communications