This on-demand webcast discusses the opportunities that arise at the intersection of VoIP, SIP, Web 2.0 and Social Networking and looks into how cloud-based models simplify self-service, customer care and person-to-person communications.

Speakers:
Dan Miller – Senior Analyst, Opus Research
Mark Plakias – VP, Strategy, Orange Labs, R&D Division
Mike Bergelson – Director of Strategy, Voice Technology Group, Cisco

Categories: Webcasts

Tags: customer care, Twitter, Voice Self Service, Cloud Computing