Featured Research
Phone-based self-service has taken on new meaning as phones morph into multi-functional wireless devices and contact center functions are distributed throughout the globe. Conversational Access Technologies now involve asynchronous interaction among individuals using Web services over the phone lines. Adding the human touch to traditionally automated self-service activities gives companies the option to leverage existing staff and IT infrastructure or outsource operations to managed or hosted service providers.
Featured Research Reports are available to registered users only.
For more information on becoming an Opus Research client, please contact Pete Headrick ([email protected]).
Click Here to View the Report Summary
Categories: Featured Research, Reports
Related Articles
-
2024 Conversational Intelligence Intelliview: Leading Solution Providers in AI-Powered Insights
-
2023 Conversational AI Intelliview: Decision-Makers Guide to Enterprise Intelligent Assistants
-
2023 Global Survey: State of Intelligent Authentication and Contact Center Security
-
Opus Research Report: “Decision Maker’s Guide to The Conversational Cloud”