In an era of tepid IT spending growth (a modest 5%-7% for 2007, according to most estimates), speech-enabled self-service and associated application software and services is growing in excess of 20%. Much of the growth is a reflection of top management’s heavy involvement in technology purchases. Executives now find that a higher return on investment (ROI) and lower total cost of ownership (TCO) result from effectively deploying self-service resources that leverage IP-telephony and Web services investments, extending speech processing access over traditional telephones and mobile devices.

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