Customer experience professionals must be poised to take advantage of intelligent assistants or automated chat agents that provide personalized service and superior customer care.
Tag Archive for ‘customer care’
At this year’s SpeechTek several speakers and exhibitors made a strong case for “business transformation,” as opposed to disruption.
In this second part of the Enterprise Series, Opus Research examines best practices for using voice biometrics for simple secure authentication in the enterprise across mobile, IVR, and contact centers.
Helpful considerations for businesses looking to invest in proven, commercial intelligent assistant solutions.
At the Intelligent Assistants Conference in San Francisco, Domino’s, Coca-Cola, Schlage, and Windstream Communications present case studies on how virtual agents can simplify and automate business processes to deliver a superior customer experience.
In a provocative marketing move, Genesys has launched a “Get Your First Year Free” offer for companies looking to retire their premises-based contact centers and IVRs.
First-Ever “Intelligent Assistants Conference” Provides Answers to Mobile and Omnichannel Customer Care
Coca-Cola, Domino’s Pizza, Hyatt Hotels, and Schlage will be among brand leaders to present how virtual assistants improve the customer experience and self-service efficiency at Intelligent Assistants Conference 2014.
Will technology from Cycorp and IBM contribute to the smarter intelligent assistants of the future?
West Interactive and Interactive Intelligence Partner to Broaden Cloud-based and Hybrid Contact Center Offerings
West Interactive and Interactive intelligence form partnership to sell, service and support each other’s portfolio, delivering impactful changes in the roadmaps of both companies.
Adtech Global Ignite, based on Verint’s 360 Speech Analytics solutions, enhances value through deep understanding of the customer journey.