Posts tagged ‘customer care’

05.10.12Interactive Intelligence’s Interaction Mobilizer Addresses Major Headaches Surrounding Support of Mobile Customers

04.17.12From QA & WFO to AI & VA: VPI Introduces VirtualSource

02.8.12Research Report-Mobile Customer Care: New Paradigms and Practices

02.2.12Fonolo’s New Offer Will Broaden Appeal

02.1.12February 1 Marks Day One for the New Genesys

012.15.11Conversational Commerce in 2012: Emphasizing the “Self” in Self Service

012.14.11Teletech Reselling Salesforce.com’s Service Cloud

012.13.11Voxeo Pumps Up Developer Support With Voxeo Connect Program

011.30.11West to Acquire HyperCube LLC; Tackle Network Reliability for Multichannel, Mobile e-Commerce

011.29.11Salmat Makes Big Move to Avaya

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