The acquisitions intensify pressure among AI insights companies and conversational analytics vendors as they look to differentiate or seek to be acquired themselves.
This year’s Spotify Wrapped dropped with a surprise–a Voice AI podcast–that will expose millions to the tech’s potential.
At re:Invent, Amazon unveiled its Nova family of language models, marking its long-anticipated entry into the competitive world of GenAI foundation model providers.
In my first few weeks on the job, two ideas went by quickly in the deluge of content at events, but really hit home for me. Both show ways CCaaS providers are moving the AI game forward.
A new, unified cloud architecture combines intelligent agents, adaptable models, a composable data layer, and knowledge processing to deploy AI solutions quickly and securely.
New capabilities drive greater efficiency by automating routine interactions, streamlining ticket resolution, and enabling smarter, real-time decision-making.
It’s time to include “agent-to-agent” communications while defining the personnel, policy, and procedures in customer care infrastructure.
An in-depth Opus Research report on the emerging landscape of solution providers helping enterprises monitor and secure their GenAI applications, including executive resources to make informed AI decisions and take appropriate actions.
Talkdesk recently hosted an industry analyst summit in Charleston, SC, where they showcased their differentiation strategy, focusing on AI innovation, deep vertical integration, and customer success through value-driven outcomes.
Prompt-based approaches offer greater flexibility and transform AI agents from static conversational bots into dynamic assistants capable of driving real-world outcomes.