Author Archives
Derek Top, Senior Analyst & Research Director, Opus Research
Derek Top is analyst and head of editorial operations for Opus Research, a diversified analyst firm tracking conversational commerce and intelligent assistance technologies. For more than 15 years, he has been covering how transformative technologies improve customer experiences, as well as producing top-notch, enterprise-focused events.
Prior to Opus, Top was senior editor and program director at GreenBiz Group. There he helped produce the VERGE conference series and wrote about how the convergence of mobile and information technologies are driving innovation for smart energy and sustainability.
Previously, Top served as senior associate editor with Optimize magazine and InformationWeek covering enterprise IT trends for CMP Media. Before joining CMP, Top was managing editor with Streaming Media, Inc.
Contact: dtop@opusresearch.net
Twitter: @derektop
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Webinar: “The Age of Voice Innovation, Part II: What Keeps You Up at Night”
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Managed CX: Techniques for Managing Your Digital Transformation
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Adaptive Digital Onboarding: Key to Building Customer Lifetime Value
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Fulfilling Conversational AI’s Promise in Your Contact Center
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Opus Research Report: “2021 Conversational Intelligence Intelliview”
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Webinar: “Making Bots Both Affective and Effective”
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Webinar: “The Age of Voice Innovation, Part I: Attributes of the New Engine”
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Zoho Proves That “Business Intelligence” Is Not an Oxymoron
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Webinar: “Managed Customer Engagement – A Disruptive Way Forward for CX”
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The Power of The 3 A’s: Automate, Authenticate, and Analyze