Author Archives
Derek Top, Senior Analyst & Research Director, Opus Research
Derek Top is analyst and head of editorial operations for Opus Research, a diversified analyst firm tracking conversational commerce and intelligent assistance technologies. For more than 15 years, he has been covering how transformative technologies improve customer experiences, as well as producing top-notch, enterprise-focused events.
Prior to Opus, Top was senior editor and program director at GreenBiz Group. There he helped produce the VERGE conference series and wrote about how the convergence of mobile and information technologies are driving innovation for smart energy and sustainability.
Previously, Top served as senior associate editor with Optimize magazine and InformationWeek covering enterprise IT trends for CMP Media. Before joining CMP, Top was managing editor with Streaming Media, Inc.
Contact: dtop@opusresearch.net
Twitter: @derektop
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Announcing Opus Research’s Conversational Cloud Conference (New Orleans, Nov 10-11)
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How Strengthening Authentication with Guaranteed Identity Builds Trust and Security
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Webcast: “Voice as an Accelerant – Are Voice Assistants Necessary?”
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Global Event: Voice Biometrics, Network Intelligence for Intelligent Authentication and Fraud Prevention
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Opus Research Report: “Decision Makers’ Guide to Enterprise Intelligent Assistants (2022 Edition)”
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The Conversational Intelligence Gap, And What to Do About it
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Webinar: “Identity Assurance: Addressing the Achilles Heel of Multi-Factor Authentication”
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Voicebot Acceptance: Exceeding Customer Expectations
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Webinar: Unlock Your Call Centre
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Uniphore Unveils AI-Infused Conversational Intelligence for Sales