2022 Opus Research Events

Opus Research has organizes and produces global events bringing together enterprises, customers, solutions providers, and technology vendors to foster new business opportunities in emerging markets. With deep domain expertise, supported by ongoing advisory and research programs, Opus Research is catalyst for thought, action and adoption.

Conversational Cloud Conference
The Four Seasons
New Orleans, LA | November 10-11, 2022
www.conversationalcloud.net

Opus Research is excited to host the Conversational Cloud Conference (Nov 10-11, 2022) featuring the next generation of brands and enterprises that are building voice and digital applications in the cloud. They are riding a wave of investment and energy tied to Digital Transformation, elastic cloud computing, and a messy set of processes and platforms in Conversational AI.

Held in the vibrant city of New Orleans at the Four Seasons, the 2022 Conversational Cloud Conference features in-depth discussions and real-world implementations that go beyond the AI hype to define specific ways in which today’s solutions providers can help businesses enable world-class customer service. Topics include

• Transformational Technologies to Enable Multichannel Customer Service
• Succeeding with Conversational AI, Bots, NLP, Self-Service
• Leveraging Conversational Intelligence for Better Business Results
• Case Studies, Customer Panels, How-To Sessions, and Networking

Intelligent Authentication and Fraud Prevention Conference
2023 – TBD

Intelligent Authentication and Fraud Prevention Conference London will be in-person event dedicated to understanding how authentication, identification, and fraud prevention technologies in voice and digital channels can stop fraudsters, build customer loyalty, and enable frictionless, trusted digital commerce.

IAuth London features in-depth discussions and real-world implementations of voice biometrics, network intelligence, and behavioral analytics solutions. Experts from around the world provide context on how fraud prevention and multi-factor authentication in call centers and online creates a path to reduce operating costs and improve the customer experience, while enhancing security. Topics include:

• How voice biometrics, network intelligence, and behavioral biometrics enable authentication and prevent fraud
• Methods to accurately assess the threat landscape
• Making the business case for change
• What it takes to leverage modern security methods to unlock your call center for seamless customer service

Click here to see Past Opus Research Events

For more information about Opus Research events:
Pete Headrick
Managing Director, Opus Research
e | pheadrick@opusresearch.net
p | +1-415-904-7666