As Generative AI transforms customer interactions and enterprise operations, human intervention is required to compensate for known shortcomings.
White Papers
The Composable CX Conundrum: Adopting the Right Approach
Learn how real-world implementations of Composable CX, led by companies like LumenVox, deliver superior customer experiences and major business advantages.
Making Bots Better by Leveraging Transformer-Based Solutions
Learn how companies like Knowbl leverage pre-trained models to provide brands the building blocks they need to construct better bots and robust conversational experiences.
Vendors that Matter – Gridspace
In this edition of Opus Research’s “Vendors that Matter” series, we explore Gridspace’s value proposition and their two core products for observability and agent automation.
Speech as an Accelerant: Speeding Task Completion
While many voice assistants struggle to be discovered, Opus Research explores what makes for successful voice experiences and the common characteristics shared in these deployments.
Five Ways Contact Centers Already Mitigate The Great Resignation
In this free whitepaper, discover key ways contact centers successfully combine automation, conversational intelligence, and more to improve agent productivity and satisfaction.
How Strengthening Authentication with Guaranteed Identity Builds Trust and Security
Discover how ValidSoft’s voice biometrics-based and assurance solutions builds trust across communications platforms and encourages secure commerce.
The Conversational Intelligence Gap, And What to Do About it
How organizations (like TalkMap) scale real-time, dynamic, and continuous Conversational Intelligence in production systems with the speed and accuracy required to make it truly actionable.
Opus Research “Vendors That Matter” Series: RedRoute
A profile of RedRoute, the SaaS-based Voice Automation technology beloved by eCommerce brands for offloading high volume user questions and action-based outcomes where a human agent is not required.
Voicebot Acceptance: Exceeding Customer Expectations
Opus Research offers a checklist for “Voice Assistant Acceptance” that emphasizes how successful companies will focus on conversations that culminate in completed tasks.