Changes in customer and agent behaviors and the proliferation of new devices has accelerated the pace of innovation in contact centers. Companies must adapt to this new paradigm by taking a composable approach, accessible through microservices and APIs, that supports the modern, optichannel contact center.
It is an approach that is very much made possible by the development of the “Conversational Cloud.” Companies have accelerated the migration of IT and contact center infrastructure into the cloud to gain flexibility and agility while addressing both customer experience and employee productivity challenges.
Use the form below to download this free whitepaper written by Dan Miller, lead analyst and founder with Opus Research. Learn how real-world implementations of Composable CX, led by companies like LumenVox, allows flexible approaches to deliver superior customer experiences and major business advantages.
Categories: Conversational Intelligence, White Papers, Intelligent Assistants, Articles
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