Companies across almost every vertical are moving IT infrastructure into “The Cloud” at an accelerating rate. At the same time they’re taking the opportunity to infuse applications and development efforts with “Conversational AI” and “Conversational Intelligence” in ways that transcend departmental boundaries.

The “Conversational Cloud” concept captures the consumption model enterprises pursue as they look to leverage the power of cloud-based resources to improve their customer experience as well as employee productivity.

In this inaugural “Decision Makers Guide to the Conversational Cloud” report, Opus Research identifies and evaluates platforms offered by participating Conversational Cloud players and solutions providers. Firms under study include Avaya, Cisco, Dialpad, Five9, Freshworks, Genesys, LivePerson, NICE, Nuance/MSFT, Salesforce, Thrio, Verint, and Vonage.

This guide is meant to serve as a valuable resource for decision-makers evaluating options for adding AI, automation and intelligence with flexible APIs and integrations to their customer care infrastructure to meet clearly defined and measurable business outcomes.

Featured Research Reports are available for clients and registered users only.

Click Here to View the Report Summary

For more information on becoming an Opus Research client or to purchase the report, please contact Pete Headrick (pheadrick@opusresearch.net, +1-415-904-7666).

Categories: Conversational Intelligence, Featured Research, Reports, Intelligent Assistants

Tags: customer care, Conversational Intelligence, conversational cloud, conversational ai