Author Archives
Derek Top, Senior Analyst & Research Director, Opus Research
Derek Top is analyst and head of editorial operations for Opus Research, a diversified analyst firm tracking conversational commerce and intelligent assistance technologies. For more than 15 years, he has been covering how transformative technologies improve customer experiences, as well as producing top-notch, enterprise-focused events.
Prior to Opus, Top was senior editor and program director at GreenBiz Group. There he helped produce the VERGE conference series and wrote about how the convergence of mobile and information technologies are driving innovation for smart energy and sustainability.
Previously, Top served as senior associate editor with Optimize magazine and InformationWeek covering enterprise IT trends for CMP Media. Before joining CMP, Top was managing editor with Streaming Media, Inc.
Contact: dtop@opusresearch.net
Twitter: @derektop
-
Webinar: “Addressing Challenges of the New Economy with Conversational Intelligence”
-
Webinar: “Making Bots Better: Leveraging Transformer-Based Solutions”
-
Opus Research Report: “2022 Conversational Intelligence Intelliview”
-
Webinar: “Conversational Intelligence: Measurable Results Through Better Listening”
-
Countdown to Conversational Cloud Conference (C3) 2022, It’s About D@mn Time!
-
Webinar: “No Guaranteed Identity, No Zero Trust!”
-
Webinar: “Conversational Intelligence: Empowering Human and Virtual Agents”
-
Speech as an Accelerant: Speeding Task Completion
-
Five Ways Contact Centers Already Mitigate The Great Resignation
-
Announcing Opus Research’s Conversational Cloud Conference (New Orleans, Nov 10-11)