Author Archives
Derek Top, Senior Analyst & Research Director, Opus Research
Derek Top is analyst and head of editorial operations for Opus Research, a diversified analyst firm tracking conversational commerce and intelligent assistance technologies. For more than 15 years, he has been covering how transformative technologies improve customer experiences, as well as producing top-notch, enterprise-focused events.
Prior to Opus, Top was senior editor and program director at GreenBiz Group. There he helped produce the VERGE conference series and wrote about how the convergence of mobile and information technologies are driving innovation for smart energy and sustainability.
Previously, Top served as senior associate editor with Optimize magazine and InformationWeek covering enterprise IT trends for CMP Media. Before joining CMP, Top was managing editor with Streaming Media, Inc.
Contact: dtop@opusresearch.net
Twitter: @derektop
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Webinar: “Big Enough” Language Models: Domain-Specific Approaches to Speech AI
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Webinar: “The Inside Story: Factors Propelling Speech AI in 2023”
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Invoca’s PreSense Provides Contact Center Agents with Right Data, Right Time
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Opus Research Announces 2023 Conversational AI Award Winners
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Webinar: “Synthetic Voice and DeepFakes: What’s Real and What You Can Do About It”
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The Composable CX Conundrum: Adopting the Right Approach
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Making Bots Better by Leveraging Transformer-Based Solutions
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Opus Research Report: “Decision Maker’s Guide to The Conversational Cloud”
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Invitation for Nominations: 2023 Opus Research Awards for Conversational AI
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The Broken Promise of Conversational AI