Author Archives
Derek Top, Senior Analyst & Research Director, Opus Research
Derek Top is analyst and head of editorial operations for Opus Research, a diversified analyst firm tracking conversational commerce and intelligent assistance technologies. For more than 15 years, he has been covering how transformative technologies improve customer experiences, as well as producing top-notch, enterprise-focused events.
Prior to Opus, Top was senior editor and program director at GreenBiz Group. There he helped produce the VERGE conference series and wrote about how the convergence of mobile and information technologies are driving innovation for smart energy and sustainability.
Previously, Top served as senior associate editor with Optimize magazine and InformationWeek covering enterprise IT trends for CMP Media. Before joining CMP, Top was managing editor with Streaming Media, Inc.
Contact: dtop@opusresearch.net
Twitter: @derektop
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Webinar: “The Modern CX Tech Stack”
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Opus Research Report: “2022 State of Voice Technology”
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Webinar: “Highlights – 2022 Intelligent Authentication and Fraud Prevention Intelliview”
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Opus Research Report: “2022 Intelligent Authentication and Fraud Prevention Intelliview”
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Network Intelligence: A Modern Approach to Authentication and Fraud Prevention
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Zoho Enables Conversational Analytics for All Businesses
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Webinar: “The Voice Assistance Challenge – Exceeding Customer Expectations”
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Webinar: “Taking on the Insurmountable: Migrating Customer Care to the Cloud”
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NICE Defines Foundation for Handling “Massively Asynchronous” Experiences
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Webinar: “The Age of Voice Innovation, Part II: What Keeps You Up at Night”