Author Archives
Derek Top, Senior Analyst & Research Director, Opus Research
Derek Top is analyst and head of editorial operations for Opus Research, a diversified analyst firm tracking conversational commerce and intelligent assistance technologies. For more than 15 years, he has been covering how transformative technologies improve customer experiences, as well as producing top-notch, enterprise-focused events.
Prior to Opus, Top was senior editor and program director at GreenBiz Group. There he helped produce the VERGE conference series and wrote about how the convergence of mobile and information technologies are driving innovation for smart energy and sustainability.
Previously, Top served as senior associate editor with Optimize magazine and InformationWeek covering enterprise IT trends for CMP Media. Before joining CMP, Top was managing editor with Streaming Media, Inc.
Contact: dtop@opusresearch.net
Twitter: @derektop
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Webinar: Digital Onboarding – The Gateway to Secure Remote Commerce
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Opus Research Report: “How to Thwart Fast-Changing Fraud Workflows”
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All Eyes on the IVR: Why Your Business Needs a Better IVR Dashboard
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Opus Research Report: “State of Intelligent Authentication & Fraud Prevention 2021”
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Webinar: “New Truths about Self-Service – Enabling Conversational Intelligence”
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Kasisto Shows the Promise of an Intelligent Banking Advisor with Enlighten
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Opus Research “Vendors That Matter” Series: Uniphore
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Webinar: Action Plan for ASR – Applications for Conversational Intelligence
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Opus Research Report: 2021 State of Automatic Speech Recognition
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Webinar: “Delivering Business Value with Automated Speech Recognition”