In this Age of Digital Transformation, it is a major challenge for Contact Center and CX professionals just to keep voice-based resources up and running — not to mention managing to keep technology fresh and add new capabilities.

Too often they feel they are “damned if they do” when buying into the view that the customer care is moving to chat and text. Or they feel “damned if they don’t” in order to keep the voice channel up-to-date with the latest and greatest AI-infused technologies.

In an upcoming webinar (Tuesday, Oct 5, 1pm ET), join Dan Miller, lead analyst at Opus Research, Derek Top, research director with Opus Research, and Joe Hagan, Chief Product Officer, LumenVox as they discuss:

• Identify elements of the voice channel most in need of an upgrade
• Understand strategies and tactics for introducing AI-infused voice elements
• Determine how to migrate elements with an uncertain future to proven solutions
• Take advantage of those proven solutions at the lowest price

Register for this free webinar above or directly at BrightTalk

Categories: Conversational Intelligence, Intelligent Assistants, Webcasts, Articles