The Opus Research “Vendors That Matter” series examines innovate firms uniquely qualified in offering enterprise technologies that are making a successful business impact. These companies represent what’s next in finding and delivering intelligent customer support and transforming digital experiences.

Company: Sestek

The COVID pandemic accelerated demand for customer self-service, serving as a powerful incentive for CX teams to dedicate more time and resources to improve the customer experience. Leveraging voice-enabled IVRs, chatbots or intelligent assistants, and mobile SMS assistants has become a necessity to fulfill on fast, convenient, customer support.

One leading solution provider, Sestek, offers voice processing technologies that span voice biometrics, natural dialog, automated speech recognition (ASR), text-to-speech (TTS), call recording, and speech analytics solutions.

Derek Top, Senior Analyst with Opus Research, outlines how Sestek’s full-stack of core technologies enable the 3 A’s (Automate, Authenticate, Analyze) to help organizations increase efficiency and performance by capturing conversational insights to improve business flows.

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Categories: Conversational Intelligence, White Papers, Intelligent Assistants, Intelligent Authentication, Articles