Since 2015, Opus Research’s “Decision Makers’ Guide to Enterprise Intelligent Assistants” has been an invaluable resource for executives evaluating their options for introducing automated virtual assistants or chatbots.

The report series describes how “NLP-powered, automated self-service resources can offer consistent answers and responses to queries or instructions on behalf of brands or enterprise companies.” That definition encapsulates the selection criteria applied to assist the self-selecting group of project managers that were bringing intelligent assistants and automated virtual agents into the talk paths between brands and their customers or prospects.

The 2019 Decision Makers’ Guide presents a comprehensive assessment of enterprise-grade Intelligent Assistant solution providers bringing natural language processing, machine learning, AI & analytics and customer interaction management to power digital self-service solutions.

This year’s study reflects the dynamics of a rapidly changing market as enterprises navigate how to incorporate conversational technologies into the critical path for customer care and employee productivity. The report evaluates 16 firms to better understand enabling platforms & technologies, integration points & scalability, track record and future vision for enterprise-scale Conversational AI.

Co-authored by Lead Analyst & Founder Dan Miller and Senior Analyst & Research Director Derek Top, this report includes a market revenue forecast and assessment of enterprise spending on Enterprise Intelligent Assistant (EIA) platforms and services, geographic and vertical industry distribution of EIA deployments, and an appendix with a comprehensive list of company dossiers.

Featured Research Reports are available to registered users only.

Click Here to View the Report Summary

For more information on becoming an Opus Research client or to purchase the report ($1999), please contact Pete Headrick (pheadrick@opusresearch.net, +1-415-904-7666).

Categories: Featured Research, Advisories, Reports, Conversational Intelligence, Intelligent Assistants, Articles, Mobile + Location