In this report, Opus Research Lead Analyst & Founder Dan Miller outlines key strategies for enterprises to deploy text-based virtual digital agents that reach consumers on their preferred channels, serve rich content, and provide a more comprehensive customer care experience.
Conversica offers sales teams a virtual sales assistant that uses a set of complex, well-structured algorithms and whose sole function is to follow up on every single lead.
Helpful considerations for businesses looking to invest in proven, commercial intelligent assistant solutions.
Intelligent Virtual Assistants are the go-to resource for customer care, tech support and marketing – becoming the basis for $700 million in investment by 2016, according to Opus Research.
IBM is taking dramatic steps to insure that Watson, its cloud-based set of computing, communications and analytic resources, will be broadly ingrained into the conversational interface between companies and their customers, employees or other stakeholders.
Nuance Communications has launched a number of new products and partnerships at the Consumer Electronics Show (CES) in Las Vegas.
Integrations of speech recognition, natural language processing, artificial intelligence and strong, passive authentication portend a great year for Conversational Commerce.
Nuance Communications has released its “Next Generation Dragon Drive” integrating the fruits of its acquisition of Tweddle Connect with its broadly deployed line of Dragon-branded automotive offerings.
This week, Expect Labs added three new investors who “more than equaled” the previous investment.
Nuance has launched a new version of its virtual assistant Nina(TM) – a service that benefits from the company’s stepped up investment in research and development surrounding Natural Language Processing, with an assist from the acquisition of VirtuOZ in January.