Now that the New Year is upon us, we have an opportunity to reflect back on the evolution of enterprise intelligent assistants (aka virtual agents and customer self-service bots) and virtual personal assistants (VPAs) over the course 2015.
Natural language processing
Nuance Launches Mix: An IA Development Platform For the Internet of Things
Nuance Mix is a Web-based development environment that enables software and app developers to add speech rec, natural language understanding (NLU) and conversational interactions to IoT.
MindMeld 2.0 Signals Greater Accuracy and Scale for Intelligent Assistants
MindMeld (formerly ExpectLabs) introduces a new platform to “achieve scale” as growth in voice and natural language search and device control accelerates in the coming years.
PARC, Doc Searls and Facebook Join Impressive Agenda for Intelligent Assistants Conference
IAC 2015 features executives from leading brands describing how virtual assistants for web chat, mobile apps, contact centers and e-commerce increase customer satisfaction, reduce costs and meet tangible business objectives.
SpeechTek Conference Reflections: Disruption, Transformation & Intelligent Assistance
At this year’s SpeechTek several speakers and exhibitors made a strong case for “business transformation,” as opposed to disruption.
Dual Evolutionary Paths for Intelligent Assistants
Enterprise Intelligent Assistants (EIAs) are quickly morphing from “assistants” into “advisors,” informed by decades of FAQs, contents of Web chats and transcripts of contact center recordings.
Intelligent Assistants Conference 2015 to be held at W New York October 13-14
IAC 2015 features real-world case studies from executives improving customer experience and self-service efficiency. Valid entries to the Intelligent Assistants Awards (IAAs) receive two complimentary passes to attend.
Unleash the Hound! SoundHound to Houndify Intelligent Assistance
Hound raises the bar for rapid, responsive, multi-topic, natural language, spoken input to mobile devices for search, communications digital commerce and Q&A.
The Context Conundrum: Providing Intelligent Assistance While Respecting Customer Privacy
People are taking command of how they carry out commerce through their smartphones and PCs, starting with search and culminating with queries and transactions that involve a company’s automated systems (voice response or chat) or live agents.
Intelligent Assistance Chronicles: Personal Virtual Assistants Meet Interactive Specialists
Personal Virtual Assistants and Intelligent Specialists will co-exist, interact and evolve jointly and separately.