DALL·E is a powerful example of how humans will explore, interpret, and communicate their imaginations with deeply satisfying and accessible natural language tooling.
Natural language processing
Interactions Bolsters Social Media Engagement with Acquisition of Digital Roots
By bolstering its core intelligent assistance technologies with AI-based social media customer engagement, Interactions is poised to deliver global solutions and operate over all customer channels.
The Cisco/MindMeld Connection: Conversational Assistance for Spark and Contact Centers
Cisco is acquiring MindMeld (formerly ExpectLabs), whose CEO and founder Tim Tuttle has been one of the most eloquent proponents of using computers to understand what people say accurately and at scale.
Opus Research’s Intelligent Assistant Conference Highlights the Power of Intelligent Augmentation
With case studies from T-Mobile, Dixons Carphone, HSBC, BGL Group and more, last week’s IA Conference London showcased how automation can empower customer support staff to improve efficiencies and deliver business results.
Making Voice Great Again: A Ubiquitous User Interface for AI
Voice is ubiquitous and is the sole modality to take command of electronic devices in the home, and command centers in cars, kiosks, offices and public places.
Aloft Hotels Announces Voice-Controlled Hotel Rooms
By enabling hotel guests to use natural language to adjust room controls, peruse entertainment options and order food, Aloft Hotels attempts to attract the “early adopter, hyper-connected global traveler.”
How Intelligent Assistance Redefines Self-Service
In the age of bots, messaging apps, and other Conversational Commerce vehicles, keeping pace with customer self-service expectations requires vision, commitment, and probably a bit of daring.
The New Landscape: Intelligent Assistants Confront the Botsplosion
At Opus Research, we focus, not on Bots, but on “Intelligent Assistants” (IAs). Last October, we issued the first Intelligent Assistance Landscape. Today we officially issue an updated version.
We Hear an Echo: Sharing Economy Strikes a Balance Between Artificial Intelligence and Human Input
The one product that best epitomizes the shift in making technology bend to serve us humans, rather than the humans literally mutilating themselves (ruining their posture, their vision, their social face-to-face connectivity with fellow humans) just so that they can extract value from technology, is the Amazon Echo.
Intelligent Assistants in 2016: Customer Control Means False Choices
Acquisition and deployment of platforms that make things effortless for authenticated customers is not an effortless process for enterprise professionals.