Interactive Voice Response (IVR) technology is entering a new world of choice and customer empowerment, augmenting resources that bring both visual and voice resources into each customer’s critical path.
mobile services
Why I Joined Opus Research. It’s Heresy!
Why I decided to join Opus Research, a leading market analyst firm in self-service, multimodal customer care, voice biometrics, place-based marketing, and intelligent assistants.
Webcast: “Evaluating Enterprise Virtual Assistant Options”
Live webcast from Opus Research evaluating companies who’ve taken leadership in defining Intelligent Virtual Assistant for enterprise, customer care and self-service.
Webcast: “Steps to Make Voice Authentication Mainstream”
Ways to integrate voice into mobile and multi-factor authentication initiatives and see the potential to make voice-based authentication foundational to personalized mobile services.
Twitter, Motorola Solutions and Boingo Wireless Join Google and Nokia at Place Conference
Place 2013: The Indoor Marketing Summit is the first event to take a comprehensive look at indoor location, marketing and analytics from a business perspective as well as the broader implications of indoor location for the entire digital marketing ecosystem.
The Merger is the Message: What Acquisitions like Swype and GroupMe Really Mean
There’s a new calculus afoot among “agile” application and software developers, especially those addressing the marketplace created by new mobile devices. It pays to “sell solutions,” especially when your solution is for a very specific, well-recognized problem.
Understanding the Intent of Nuance Mobile Advantage
Nuance Communications launched a “portfolio” of software products and services to address every enterprise’s need to deliver on the promise of a mobile strategy.
West Interactive Partners with Syclo to Addresses Need for Multiplatform Mobile Strategies
Yesterday West Interactive announced a partnership with Syclo, a company whose core products and services simplify and accelerate the process of extending applications to multiple mobile platforms.
Sensory’s TrulyHandsFree Voice Control 2.0 Portends New Apps and Possibilities
With the heartfelt question, “If it’s ‘hands-free,” why do we still have to use our fingers?” Sensory, Inc. has launched its latest product, TrulyHandsFree Voice Control 2.0, predicated on “substantial improvements” in speech detection and recognition accuracy, resulting in expanded voice interaction capabilities.
Voxeo Makes it Easier for Mobile Customer Care Apps to Add Voice Calling and Chat
Voxeo formally announced Phono Mobile, which it characterizes as a “toolkit” that makes it possible for mobile app developers to add real-time voice communications and high-definition audio to a range of devices running Apple’s iOS or Google’s Android.