If you were looking for a sign of how formidable this Nuance and Microsoft partnership would eventually become in the customer engagement and contact center space, here is your warning shot.
Microsoft
Enterprise Connect: Where the Conversational Cloud Reigns
The whole thing felt…normal? I think that’s the word, normal. Enterprise Connect 2022 kicked off a series of good ol’ fashion in-person events for the Opus Research team and marked the return to “conference normal” for so many of you,… Read More ›
Bing Business Bots: Powering Intelligent Assistance for Small Businesses
With a full suite of natural language understanding, artificial intelligence, and bot building tools, Bing Business Bots is an obvious yet brilliant service offered by Microsoft for small businesses.
Announcements Signal Heated Competition in Metabot Space
New services from Microsoft Cortana and Amazon Alexa show the rapid evolution of metabot platforms — including those Google Home / Assistant, Apple Siri, Samsung Bixby — as each vie for primacy among intelligent assistants.
Baidu’s Recent Hire of AI Expert Signals Commitment to Bot Technology and Intelligent Assistants
With the hiring of former Microsoft Executive Vice President Qu Li, Baidu is making a significant push into building products and services for conversational bots, smart home assistants and self-driving cars.
MECOMS Employs Microsoft Cognitive Services APIs for MIA
With the introduction of MIA, MECOMS has introduced an Intelligent Assistant deploying Microsoft Cognitive Services at scale.
When Bots Go Bad: Why We Need Bot Authentication
As witnessed by Microsoft’s infamous chatbot, Tay, bad bots can become cyberbullies generating offensive tweets and potentially learning how to spam, scam and steal. How do we develop secure and safe bots?
LinkedIn Will Bring Richer Context to Cortana in its Role as an Enterprise Intelligent Assistant
Imagine the possibilities if we give Cortana access to our LinkedIn profiles, network of connections, groups and complete set of professional interests.
Microsoft’s Bot Framework: Platform for Conversational Intelligent Assistants
Introduced at the recent Build 2016 event, Microsoft’s Bot Framework offers a complete set of development and deployment services for building and hosting conversational agents.
What Tay Could Teach Customer Experience Professionals
ICYMI, the Twittersphere fostered the short, notorious life of the #ConvComm #IntelligentAssistant @TayandYou. Called “Tay” for short, it was launched on March 23rd by the artificial intelligence (AI) experts from Microsoft’s Technology and Research Group and the Bing Search Team…. Read More ›