Opus Research’s Intelligent Assistants Conference, which began in San Francisco in 2014, is the first, best and only event dedicated to digital self-service
Messenger
Chatbots on Messaging Platforms: Ready to Meet the Customer Service Challenge?
In highlighting chatbots from four big-name brands — Kia Motors, Marriott Rewards, KLM, and Expedia — Amy Stapleton concludes that messaging bots are currently best suited for promoting brand awareness and loyalty rather than delivering comprehensive customer service.
Facebook Launches Analytics for Bot Performance
The integration of a bot dashboard into Facebook Analytics for Apps is one more sign that Facebook is making headway in transforming Messenger into a platform for text-based self-service and digital commerce.
When Bots Go Bad: Why We Need Bot Authentication
As witnessed by Microsoft’s infamous chatbot, Tay, bad bots can become cyberbullies generating offensive tweets and potentially learning how to spam, scam and steal. How do we develop secure and safe bots?
Facebook and [24]7 On Message About Using Messenger for Digital Commerce
Facebook and [24]7 jointly offer a new service that makes it possible for enterprise chat agents (both live and automated) to join a Facebook Messenger-based conversation while carrying out digital commerce.
Facebook Launches M, the Mobile, Messenger-Based Intelligent Assistant That Taps Human Expertise
Facebook soft-launches an intelligent virtual assistant embedded within the company’s Messenger iOS and Android apps that combines artificial intelligence with human-supervised assistance.