At this week’s Mobile World Congress, Sony demoed two new products in the Xperia line that rely on voice control and usher in a new phase of devices for intelligent assistance.
intelligent Assistants
Messaging: The Future of Brand Engagement?
By enabling brands to have personal, real-time conversations with consumers on messaging platforms — such as chatting with Disney’s Miss Piggy via Facebook Messenger — companies such as Imperson and MSG.ai are using intelligent assistants to reach a much wider audience.
Interactions’ Curo May be the Cure for the Common IVR
Interactions LLC has announced a set of innovations that represent the integration of the AT&T Watson platform, now branded as Curo™.
Conversica Ramps Up Its Virtual Sales Assistant To Keep Tabs on Prospects
Conversica offers sales teams a virtual sales assistant that uses a set of complex, well-structured algorithms and whose sole function is to follow up on every single lead.
Emotionally Intelligent Digital Assistants Have the Ability to Understand Your Feelings
Will enterprise intelligent assistants have the tools and technology to detect emotional states and anticipate human needs? What will that mean for the future of customer care?
Creative Virtual Provides Natural Language UI for Atos’ Digital Customer Experience Transformation Platform
Atos has entered the intelligent assistant market with a cloud-based solution packaged as the Digital Customer Experience Transformation (DCXT) platform.
Lionbridge’s GeoFluent Supports OmniLingual, OmniChannel Intelligent Assistance
Lionbridge is set on bringing the idea of omnichannel and “omnilingual” conversations into the Intelligent Assistants domain.
IA Squared London: Meet the Leaders Shaping the Future of Personalized, Conversational Customer Care
Intelligent Assistants Conference 2016 & Intelligent Authentication Conference 2016 (Apr 26-27, London) is a gathering place for executives who are committed to improving the customer experience.
How BMW Empowers Customers’ Online Financing Options with Intelligent Assistants
Up2drive.com, the online auto finance division of BMW, uses a virtual agent to help customers through their car-shopping journey. [VIDEO]
The Knowledge Graph and Its Importance for Intelligent Assistance
As one of the underpinnings of Google’s search algorithms, the knowledge graph has the ability to give you the exact answer you’re seeking. Will intelligent assistants be able to leverage data in a similar way to respond faster and more accurately?